If youโ€™ve already submitted a claim and are waiting to hear back from us, please allow us 30 days to complete our investigations before contacting us again (90 days for international item claims). How can we help you today? Where's my item? Help with sending an item My deliveries Like us Shop Complaints & claims Search We're here to help Search our Help Centre Search Results Other Suggested Searches claims form Special delivery compensation form prohibited goods prohibited items international stamps.

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